Simon Mars
Ambachtsweg 1C
3831KA Leusden
The Netherlands
+31 (0)33 200 3116
Chamber of Commerce: 93099312
VAT number: NL866276130B01
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Complaints/ Disputes
It can always happen that you have a problem or a complaint. If this is the case, you can do the following:
We recommend that you first report complaints to us by sending an email to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.